Most Frequently Asked Questions


You have questions? We have answers!

What if something is damaged? Are You Bonded & Insured?

Eximia Cleaning Services Inc. is fully bonded and insured with a liability coverage of five million dollars. We actually carry double the recommended coverage for your peace of mind and ours.

Do I Need To Supply My Own Vacuum Or Cleaning Supplies?

No. You are not required to provide any supplies, cleaning products, or a vacuum.Each of our Eximia Cleaning Services Inc. is outfitted with over $1000 of professional grade tools and cleaning supplies.

Do I Have To Sign A Contract?

You are never required to sign a contract. We do have a cancellation policy.
We require 3 full business days notice if you need to cancel or change any upcoming appointments.When you provide 3 or more full business days notice, there is no cancellation fee. 

If you provide less than 3 full business days notice, you will be charged 50% of your appointment cost.If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.

Why Don't You Clean Homes With Smoking In Them?

Our employees' health is our #1 concern. Second-hand smoke has proven to be hazardous to a person's health, and we cannot in good conscience ask our employees to take that kind of risk for us. Also, we keep our cleaning gear as clean and sanitized as possible.
We know it may not be a popular policy andwe, by no means, intend to offend anyone. But we feel like this is the right decision for our team. Thank you for understanding.

What Cities/Areas Does Eximia Cleaning Services Inc. Serve?

We currently serve the areas of Surrey,Langley, Delta, Tri-City and Fraser Valley. If you would like Eximia Cleaning Services Inc. in your city, please let us know!

Is There Anything Eximia Cleaning Services Inc. Doesn't Do?

Weight - We have a 20 lb. weight limit for safety reasons. We are accustomed to moving smaller items like dining table chairs, small ottomons, etc. to clean under. If you would like any heavier furniture or appliances cleaned under, you're welcome to move it and we'll be happy to clean under it upon request.

Pet Messes/Body Fluids - This includes, but is not limited to: litter boxes, pet messes, bird guano, blood, feces, urine, and overflowed toilets. Cleaning body fluids (including that of our furry friends) is something we do not do.

Mold - Some amount of pink/orange mildew, or even darker mold, is common in some homes. Don't worry - we can clean small amounts of mold. Large amounts of mold in shower areas, onwalls, etc. can affect air quality and pose a safety issue. We aren't able to clean in rooms that are heavily affected by mold, or in homes with heavy mold infestations.

Bugs - We apologize that we aren't able to offer post-fumigation cleanings. We ask that any bug infestations or fumigation clean-ups are completed in their entirety before we enter a home.
The Following Is A List Of Items We Do Not Clean - The inside of light fixtures, unreachable light fixtures,window screens, or cloth blinds.
Unless Specifically Requested, The Following Items Are Not Included In Your Clean - Inside of your dishwasher, washing machine, dryer, washing of dishes, or cleaning your hood fan.

Do I Need To Be Home For The Clean? Should I Leave or Should I Stay?

You are not required to be home for a scheduled appointment. Depending upon your comfort, you can choose to be home during an appointment, to come and go, or not be home at all! Our Eximia Cleaning Services Inc. staff are prepared for all scenarios and are comfortable working with or without clients in their homes during appointments.

What Should My Expectations Be?

You should expect a great clean and excellent customer service! At Eximia Cleaning Services Inc. we work hard and excel at what we do.


How Do I Cancel My Appointment?

Please use any means that works best for you! We do ask that you give us 24 hours notice, and include your name, as well as the date the appointment is scheduled for.
There are a number of ways to contact us if you need to cancel:
- email, Call or text any of our local phone numbers.

How Do I Pay For My Appointment?

Eximia Cleaning Services Inc. requires a credit card on file for all appointments. Should you wish to pay by different means, we do accept email e-transfers, cash, and cheques (only from contract clients).

What Happens If My Appointment Takes More Time Than Quoted?

If at any point during your clean we determine that we are going to require more time than you have been quoted, we will reach out to you with an action plan before moving forward.

What Happens If I Am Not Happy With The Service I Received?

We do make mistakes, but we guarantee nothing less than a flawless resolution to our mistakes.
Eximia Cleaning Services offers a 100% Guarantee for those scenarios where you are not 100% happy with our services.
So, How Does The 100% Guarantee Work?
The 100%: Let Us Try & Fix It
If you are unsatisfied with your service, please let us know within 24 hours of the service in question. We will send an Eximia Cleaning Services staff back to handle any issues, free of charge.